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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page.
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"I will always have something good to say about them.
I can always rely on them, they never let
me down.
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| By: Anonymous Fayetteville,AR |
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"Just bought our second bike from you & just like the first you guys are great!! Larry, Jeff, Jeremy you are the best!! We asked & you did it! We cannot thank you enough you will continue to get our business & anyone else we can send your way! Thanks to ALL of the staff! - & especially Rosa who kept us laughing thru the decision making process!!"
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| By: Paula & Red Anderson,MO |
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| By: Roger Myerstown,PA |
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"I would like to tell you that you have a great asset in Mrs. Shelia Tralier my wfe and I rode up with some friends and had not planned on buying anything,Then Shelia saw us looking at some jackets and helmets. as a result we ended up purchasing 2 helmets and 2 jackets, 2 sets of glasses. she was very helpful and nice. Thank you for a plesant visit. Cliff Weldon "
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| By: Cliff Van Buren,AR |
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"I purchased a 2008 Goldwing via e-mails with Kole Killian. The service he provided was nothing short of tremendous. Kole even arranged for me to pick up the bike on a day when the store is normally closed, because that is what fit my schedule.
I would not hesitate to buy another bike from Heartland and actually feel that when I need accessories for my Wing I should buy them here and make the short 1000 mile drive to have them put on.
Excellent establishment and people. Thanks Kole
Mike Lenehan"
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| By: Michael Barrie,ON |
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"I want to express my sincere satisfaction to Mike Trailer, Jeff Davis, James Bledsoe, Debbie Carnes and all the rest of the unmentioned staff at Heartland. I have never had this kind of service before. I know that all of you are the best and I definitely will be back for any and all motorcycle and ATV business and will recommend you to any that ask me. Once again thanks to Mike for all you did and Jeff for being so open and honest I really didn't mind having to drive back at all.
Sincerely
Robert Case
Ozark, Ar."
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| By: Robert Ozark,AR |
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"I have been looking for riding boots for three weeks. Every dealer I went to had boots but no service they were standing around talking to each other If I drive to a store I'm not going to look for someone to help me (Suzuki Dealer in Fayettville for one). I walked into your store back to the boots ,the store was real busy, within 3 to 4 mins Shella Traller was there to help. After helping me find the right boots she showed me the leather goods and told me about the after market parts for my Suzuki c-50. She needs a pat on the back. I WILL make the drive for good service and thats what I got. happy riding Thanks Shella. Glen
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| By: Glen Mulberry,AR |
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"aj made my purchase very enjoyable and jared is very knowledgable about everything."
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| By: jon elkins,AR |
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"Mike Trailer is the man!!! Im sure they have other great salesman, But Mike makes it happen and is straight forward with you and best part, he wont beat around the bush and waste your time. Everyone from the finance team to the awesome set-up guys (Thanks Koyle for explaining it to me in plain english) my new purchase was 2 thumbs up!!! I will be back in June to buy another Ruckus!
Again.. Thanks Mike Trailer and Koyle Olsen you made me a repeat customer."
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| By: John Fayetteville,AR |
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"Needed another bike since some lowlife stole my Nighthawk and pushed it into a creek. I always wanted a Shadow 1100 since I first rode one so I went looking. Found a beautiful 2002 Shadow Spirit 1100 at Heartland Honda with only 3,600 miles. Barely broke in. Got it for MUCH less than a new one. I soon found out that the battery was not in good shape. They replaced it with a new one for no extra charge. Normally I HATE salespeople but I was happy with A.J. He didn't try to push me into anything. Didn't deal out any BS. Just answered questions and, what he didn't know, directed me to someone else. Nice change from what I'm used to. In short, I LOVE my new bike! I was not asked to make this entry. I just want to give credit where it's due."
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| By: Jim Rogers,AR |
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"MIKE TRAILER in sales is the best sales man and he will work till the deal is done and he acts like he cares about the people he deals with day to day."
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| By: Luke Fayetteville,AR |
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"Thanks for everything!"
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| By: Ricky Fayetteville,AR |
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"I would give you all 10 stars if I could!!!"
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| By: Dennis Plainview,MN |
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"I really like everything you do for my uncle when he needs help with his four-wheeler."
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| By: Anonymous St.paul,AR |
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"On October 3, 2007 my wife and I came up for the BBBQ rally and noticed we had a bad fuel leak it was about 4:30 in the afternoon we didn't know what we were going to do, so a friend told us about your dealership and called the service dept and they told me that they would come and get us if we needed them to. We made it to the dealership about 5:30 or so and everyone was so nice and positive about getting my 2006 Goldwing Trike fixed that evening and they did, I was so releved since we were going to be riding for the next 5 days in Ark & Mo they did a great job fixing our fuel problem. Thanks again from your friends in Oklahoma. "
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| By: Gary Del City, ,OK |
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"I purchased the VTX1300C for my husband's birthday as a surprise. Kenny, my salesman, was so helpful, he is the greatest!! Jeff and James in finance really made the paperwork super easy, too. And Sheila, in accessories made my decisions on what to add on to the bike so easy also.
Thank you Heartland Honda, you are number 1!!!!"
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| By: Anne Prairie Grove,AR |
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"Overall my experience with Heartland Honda has been excellent. The only concern I could voice is that the coolant level in the Gold Wing that I purchased was not at the recommended level. I would have expected that to have been caught and corrected during Dealer Prep. The first time I was back in to service and requested that it be corrected, it was not corrected. On my 2nd visit, I once again requested it be corrected and it was.
On the positive side, Greg and Ken Bowles made the purchase experience very straight forward and pleasant. Brandon, in Service, made the delivery, and my return for accessory installation, a very pleasant experience as well. A special commendation for Sheila in Parts. She has been very helpful and has gone out of her way to make sure that I was satisfied with the accessories that I purchased and had installed, even swapping out one accessory that I was not satisfied with after it was installed. I will not hesitate to recommend Heartland Honda as a great place to do business. "
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| By: Ken Garfield,AR |
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"I just returned from this years Alaska Bike Run of approx. 9800 miles. What an experience for some one not into long rides. Prior to leaving, my longest one day ride was 275 miles. On July 1, I started 20 days of 400 to 550 mile days that took us to southern Calf., north to Hyder, Alaska then east across Canada to Sault Ste Marie. We then turned south thru Mich, Ind, Ohio and Tenn, to run the Tail of the Dragon. After that, I went west to my home in Arkansas. My total miles was just under 10,000 for the trip.
My 2004 Silverwing ran like a watch the complete trip. We had the bikes serviced once at a Honda dealer in Lloydminster, Sask. Other than that the only thing my bike required was gas. Not so much as a burnt out light to repair along the way. You could not have ask for better performance, except for a small problem of running out of gas on the north shore of lake Superior early one morning. I wasn't to worried because I knew my friend carried an extra 1 gal can of gas for just such things. We put the gas in and were on our way again for about 40 miles of north country and then my bike got real quite again. By this time Mike's Goldwing was running on fumes. He said he would continue
on and hope for a station before he ran out. As luck would have it, over the next hill was the first station we had seen since we left our motel that morning.
Gas mileage was all over the place from a low of 39 mpg to over 50 mpg. We spent 3 days running thru the Southwest when temp's were between 110 and 123 in Needles Ca. on our way. My Silverwing just kept trucking. What a great bike. You can see more details of the ride and photo's on Dr. Mike's web site, www.Alaskabikerun.com
I don't know if waiting till you are 65 years old is the best time to do this the first time, but I had a blast.
I could not have had a better bike for such a demanding ride. I would recommend a silver wing to anyone for a great and fun all around ride...."
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| By: David Rogers,AR |
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You do have a better selection of Bikes and Accessories then the Dealer we bought from in Fort Smith. The Accessories we did buy, Sheila did a GREAT job. She knows her stuff. She will be our sales girl for now on. The service dept did what they could to get them installed for us late one Saturday. Good job service."
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| By: Anonymous fort Smith,AR |
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"I was on a bike trip through your area from Texas. My speed cable broke when I was leaving town. Stopped at every Honda shop along the way, and no one had the part until I got to yawl. You had two of them.
Thanks
Benney
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| By: Benney Hunstville,TX |
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"Just wanted to give a big thank you to Andrew and the finance dept. It is really nice to know there are still people out there that will help you even with less than perfect credit. Without Andrew & the finance dept. we probably wouldn't have our 450R 4- Wheeler. You guys are great would definitely recommend to everybody. We are sure glad we found you."
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| By: Jennifer Pryor,OK |
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"The most amazing thing about this dealership is their patience/teamwork to absolutely give you the time you need to make decisions you won't later regret. A.J. and Jeff spent literally hours with me over several days, and never once became impatient or anything less than totally courteous and professional. I have just never seen people work so hard to make sure not only that you get a great product at the best possible price, but I mean they went the second and third mile with me several times until I finally decided on a VTX 1300R and a Ruckus. I am still amazed, nearly two weeks after the purchase. I can't recommend this dealership enough. I'll never buy anywhere else. "
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| By: Anonymous Rogers,AR |
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"In my earlier testimonial I neglected to mention Jeremy in parts who worked tirelessly, several times, to change the parts list and get everything located and installed without delay. "
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| By: Anonymous Rogers,AR |
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"I purchased my first bike (as an adult) from you back in '01. I had not been to your new facility until yesterday. In fact, I had a bad experience a few years ago with a member of the parts personnel and refused to darken your door. I did return for an oil change and I was very impressed with the people and facility. I am impressed when a motorcycle dealership realizes women need accessories designed for women. A men's small glove may fit some women, not me. I will definitely not hesitate to go back for service and accessories in the future. Who knows, maybe a new bike eventually. Keep up the good work and thank you!"
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| By: Anonymous Bella Vista,AR |
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"I BOUGHT MY FIRST BIKE HERE, VTX 1300. THANKS TO THE STAFF, MY RIDING PLEASURES ARE EVEN BETTER. I ALSO JUST BOUGHT A 4-WHEELER. MY EXPERIENCES WITH HEARTLAND ARE GREAT, I AM TELLING EVERYONE TO COME HERE. FROM SALES,FINANCE,SERVICE,PARTS, YOUR TREATED LIKE A PERSON WHEN YOU SHOP THERE.
THANKS
BILL BOSCIA"
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| By: bill fayetteville,AR |
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"AJ went above and beyond the call to make sure I was satisfied. I am sure he didn't have to do all he did and I am also sure he did it because he cares and he wants me as a return customer. AJ and Heartland Honda still care about customer service. Thank You"
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| By: Lance Elkins,AR |
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"ya'll did an awesome job, bought 2 - rincon 4x4 4 wheelers, one for me and one for my wife.... "
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| By: Mark SULPHUR SPRINGSS,AR |
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"I am 58 years old and have owned all types of bikes since 1971. Motorcycling is a way of life, a passion. It is not just sales and profits. The people I have met at Heartland seem to share that passion and my first visit there this Nov. 1 2006 was a wonderful experience. I am currently restoring a vintage 1982 Honda CM450C, and even though I wasn't buying a new bike with a fist full of money, I was treated with friendliness and respect. I do have a new bike in my future, probably a new Shadow 750. And I WILL be buying from Heartland Honda! Keep up the good work and keep on supporting biker fellowship with a wonderful place to come and meet and talk about our passion! Thank You."
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| By: Brian Mountainburg,AR |
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"We purchased 2 new VLX 600 Deluxe bikes in April of 2005 and went back in September of 2006 to upgrade to 2 VTX 1300C's. The dealership had since relocated to a bigger and better space, but our salesman, AJ, was still there. He treats us great and is always willing to find an answer he may not have. We wouldn't trade anywhere else even with another Honda dealer closer to home. Keep up the great customer service."
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| By: Tammy Rogers,AR |
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"David and James worked so hard at getting us a four-wheeler! I've had such a pleasure working with your dealership. I can find any part and accessory I need, and I know your staff is always willing to work hard for their customers! Thanks again."
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| By: miranda springdale,AR |
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"very friendley staff, that's means everyone, very knowledgeable. I have not seen the new dealership, can't hardley wait. See you soon, buddy moore."
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| By: buddy fortsmith,AR |
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"I live 60 miles away but my wife and I both gladly bring our bikes (hers is a VTX1300R mine is a VTX1800R) to Heartland Honda for service instead of having them service locally. The service department is fast, friendly and they know their stuff. The parts department is very well stocked and the parts staff are great to deal with. For anything to do with Honda motorcycles, Heartland Honda is the only place you need to know about. They are the best and it shows."
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| By: David Fort Smith,AR |
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"Your dealership is awesome, I shopped around everywhere, and no one gave me better a better experience than your team. Every employee was friendly, knowledgeable, and responsive to my needs. You even ended up beating what another dealer had quoted me on price, especially after all the extra fees they tried to tack on after they gave me a different price over the phone. I just want to say that I really and truly enjoyed my whole buying experience at Heartland Honda. and look forward to seeing all your team at the new store, in partucular your service department since I bought your great pre-paid manitenance plan and will need to use that very soon. Keep up the great job!
A very happy and loyal VTX1800F owner.
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| By: Anonymous ,XX |
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"the only thing I can say about heartland honda it has been a great place to get the best atvs there is they are the best made, best running,and they have the best sales and custmer service peaple there are."
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| By: Anonymous elkins,AR |
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"Heartland service department is very good, had a problem at closing late on a Saturday, they took the time to see if it could be fixed, when it could not scheduled me in and corrected the problem. Looking forward to the new site, you are a little crowded right now. "
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| By: Jim Mountain Home,AR |
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| By: Anonymous Bentonville,AR |
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| By: MAURICE BENTONVILLE,AR |
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"I recently brought my Shadow in for service work and was very pleased with the service. I had a few problems I thought needed attenction and they were addressed and repaired as needed. After riding the bike home I noticed that the engine had a lower idle speed and ran better that before it was taken in for the service. Thanks for the great service. I am a profesional mechanic and can tell you care about your customers and that goes a long way."
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| By: John Rogers,AK |
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" I have a 01 Saber which I am very happy with it is the second bike which I purchase through Heartland Honda. You have a great sales team and a great parts department. Thank You for every thing you havd done for me and good luck in your new store. PS. A.J. Chandler is one of your best salesmen you have I look forward to do business with him in the future. Thanks for everything. Houston Patterson "
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| By: Houston Springdale,XX |
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"Several years ago in 1998 I was traveling through Springdale Arkansas on a motorcycle trip to Eureka Springs. I passed Heartland Honda and turned around and went back in. I am so glad I turned around and met Greg and all the staff at Heartland Honda. Myself and two other buddies bought 3 Honda Valkyries. Greg and staff got down to business and have forever made me a customer. The entire staff is courteaous, knowledgeable, helpful and quite frankly exceptional! Life is all about attitude for me and having a friendly helpful one. Greg and his staff go above and beyond always, everytime.
I sold my original Valkyrie :( but recently purchased a used Valkyrie that is like new. When I sold my first bike...Greg and staff helped me sell it. Now with my purchase of the latest Valkyrie, once again, Greg and staff have gone out of their way to help me outfit the bike and even a new paint job.
I just can not say enough about the service, friendliness and great attitude each and everyone of your staff possess. It is a joy to deal with you and a breath of fresh air.
The parts department is excellent, the maintenance department is superb and the sales force is wonderful.
I travel 4 hours from Oklahoma City and don't have one single regret in doing so. I know Greg and staff will always have me taken care of. That is a far cry from the cheesy, pathetic, excuse making, arrogant attitude of the Oklahoma City Shops.
Greg and crew.....you have a life customer and a loyal one.
My best to all of you and my thanks a million times over for your outstanding service.
Soon I will be in to purchase an ATV...... :-) Maybe it will be at the new shop....really looking forward to seeing that. Don't know if I can hold out that long though.....lol
Take care all!
Kyle - Oklahoma City, Ok
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| By: Kyle Oklahoma City,VA |
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"Sales was great. Fast,WILLING TO MAKE THE "DEAL",Works hard to get you into what you want. Great advice on YOUR choice. "
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| By: Del Lowell,AR |
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"I bought VTR1000 Super Hawk in 1995, trading it in several years later on a Gold Wing. Both bikes are bullet-proof, and the buying experience was superb. They genuinely want our business! Greg has assembled a tremendously motivated, experienced staff. I can't imagine going anywhere else. Can't wait to see the new building this spring (06)!"
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| By: Sandy Fayetteville,AR |
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